Clean Cans Co. – Terms & Conditions

• Clean Cans Co. provides residential trash, and recycling can cleaning services on a recurring or one-time basis.
• A minimum of three (3) cleanings is required for recurring service plans.
• Customers may change their cleaning frequency at any time without penalty; pricing remains consistent across recurring services.
• Customers may select monthly, bi-monthly, quarterly, or one-time cleaning services.
• Continued use of services constitutes acceptance of these Terms & Conditions.

• Standard service pricing is $33 per cleaning. Pricing may vary based on service area.
• Each cleaning includes up to two (2) standard residential trash cans.
• Additional cans are $10 per can, per visit.
• Additional Cleaning Day service is $33.
• One-time cleanings are $99.
• Pricing may vary outside normal service areas or due to route conditions. The final price will be reflected in the order confirmation.

• Recurring services are billed on the 1st day of each service month.
• Autopay is required for all recurring customers.
• All payments are final and non-refundable, including one-time and recurring services.
• Failed or declined payments may result in delayed or suspended service until resolved.
• Payment processing and handling of personal information are outlined in our Privacy Policy.

• Coupons, promotional discounts, gift cards, and prepaid services may be subject to restrictions and may not be combined. 
• At this time, coupons cannot be combined with prepaid services in a single booking.

• Service dates are assigned based on route optimization.
• Services are typically performed the day after scheduled trash pickup.
• Customers are not required to place cans out at a specific time.
• Customers are responsible for notifying Clean Cans Co. of any changes to trash pickup provider or pickup day.
• Missed service due to unreported pickup changes is considered a customer access issue.

• Requests to reschedule must be made at least 5 days prior to the scheduled service date.
• Additional missed or rescheduled services are considered complete and non-refundable.

• A service may be considered completed and non-refundable if trash cans are:
  • Not accessible
  • Still full
  • Blocked by vehicles or other obstacles
  • Otherwise, unavailable at the time of service
• Photo documentation may be taken as proof of attempted service.

• Customers may cancel service at any time.
• No refunds are provided for services already paid.
• Any unused prepaid services, including annual payments, are forfeited upon cancellation.

• Service concerns must be reported within 24 hours of the scheduled service.
• The sole remedy for a verified service issue is a re-clean.
• No refunds are provided under any circumstances.

• Services delayed due to weather, safety concerns, or operational issues will be automatically rescheduled at the next available opportunity.

• A service is considered complete once trash cans have been cleaned, sanitized, and returned to the service area.
• Results may vary based on the condition of the cans and environmental factors.
• Pre-existing damage, cracks, or defects are not the responsibility of Clean Cans Co.

• Services apply to standard residential trash cans only.
• Hazardous materials, construction debris, animal waste, or biohazards are not serviced.
• Excessively contaminated or non-standard containers may be refused or subject to additional charges.

• Clean Cans Co. may take before-and-after photos for:
  • Proof of service
  • Quality control
  • Training
  • Marketing purposes
• Photos will be non-identifying and will not display addresses or personal information.

• Customers are responsible for securing pets during service.
• Clean Cans Co. is not liable for incidental or consequential damage.
• Maximum liability is limited to the cost of the individual cleaning only.

• Email and SMS/text messages are considered official communication methods.
• Customers agree to receive notifications related to:
  • Service notifications
  • Schedule updates
  • Policy or pricing changes
  • Billing and invoices

• Customer Support Contact:
  • Phone: (830) 282-6989
  • Email: office@comalcleancans.com

• Service is limited to defined service areas.
• Routes, pricing, and policies may change with notice, and any updates will be reflected by a revised effective date displayed at the top of this page.
• Continued service constitutes acceptance of updated terms.